Items must remain unused and unwashed, and should be returned in original condition with tags intact. Return requests must be submitted within the allowed return period. Any item showing wear, damage, or alteration will not be approved.
Refunds are processed within a few business days after the returned item is reviewed and approved. The refunded amount is credited to the same payment method used during checkout. A confirmation is shared once the refund is completed.
Returned items undergo a quality check to confirm they meet return conditions. Approval depends on condition, usage, and compliance with the return guidelines. Items that fail inspection are not eligible for a refund.
If a return does not meet eligibility requirements, it will not be accepted. In such cases, the item may be sent back without initiating a refund.
Orders are prepared within one to two business days, excluding non-working days. Processing begins once the order is confirmed. Every effort is made to ensure timely handling from confirmation onward.
Orders typically reach customers within a few business days after processing. Timelines may vary based on location and external factors. Delays may occur during high-demand periods or unforeseen situations.
Once an order has entered processing, the address cannot be modified. Customers are advised to carefully review and confirm address details before completing the order.
Yes, order status details are shared once processing is completed and the order moves forward for fulfillment.
Orders may be canceled only if they have not entered processing. Once processing begins, cancellation is no longer possible. Eligible items may be requested for return instead.
If processing has already begun, cancellation cannot be completed. In such cases, the order must follow the return process if it meets eligibility requirements.
Only one payment method can be used per order. Customers are encouraged to select their preferred option carefully before completing checkout.
Yes, complete payment is required at the time of order placement to confirm and initiate processing.